Description
Pearl Talent is hiring a Tech Support Specialist for a fully remote role based in the Philippines, working PST from 7:00 AM to 4:00 PM Sunday through Thursday. The Tier 1 specialist will triage 20–30 API and integration tickets daily, review client payloads, troubleshoot issues, classify bugs, user errors, or configuration problems, and prepare complete escalations for Tier 2. The role also handles approximately 10 inbound calls, supports a Zendesk-to-Salesforce migration, and requires at least three years of customer or technical support experience, API troubleshooting experience, Salesforce experience, and C1+ English proficiency. Benefits include HMO coverage after three months for full-time employees, PTO, mentorship, and professional development.
