Description
The Technical Engagement Specialist serves as the primary contact for elevated technical issues involving residential, business, and hospitality customers. The role handles inbound calls, troubleshoots and resolves Tier 1 technical issues, performs remote testing, follows up on tickets, and provides phone, chat, and email support for system configuration, product functionality, and bugs. The position requires strong communication and organizational skills, a high school diploma or at least two years of relevant customer service, telecommunications, or technical support experience, and the ability to work nontraditional schedules. Benefits include healthcare, dental, vision, retirement matching, paid time off, and employee service discounts.
