Description
The Renewal Account Manager, CX supports Suite Account Managers and Account Executives with contract renewals and negotiations, retaining customers and growing revenue through annual or CPI increases and product additions. The role prepares financial and contractual materials, engages customers, negotiates terms and pricing, partners with internal teams, tracks retention and revenue metrics, and manages contract and billing-related risks. It requires a bachelor’s degree or equivalent experience, at least four years of contract negotiation and contact center or service delivery experience, SaaS billing experience, and proficiency with Microsoft Office, PowerPoint, and Salesforce.
