Description
The Reporting and Workforce Scheduling Analyst will monitor customer-service KPIs, produce weekly and monthly reports, identify trends and optimization opportunities, maintain data quality, and prepare monthly shift and vacation plans. The role requires a degree in Data Science, Business Informatics, Business Administration, or a comparable qualification, strong Excel and PowerPoint skills, analytical ability, and a structured, independent working style. The position offers market-appropriate compensation, an annual team-performance bonus, mobile working, and employee benefits.
