Description
The Trust and Safety Representative supports DoorDash’s Trust and Safety team by managing customer and Dasher reports, investigating complex cases, following up on investigations, supporting users through phone and email, identifying trends and root causes, performing analysis, and improving operational processes. The role reports to the Trust and Safety Supervisor and requires at least three years of experience in a high-demand environment, adjudication and case-work experience, data competency, and a bachelor’s degree or equivalent work experience; Chartio and SQL experience is beneficial.
