Description
The Customer Service Representative responds to customer inquiries by telephone, email, and walk-in, resolves routine and complex problems, processes cash-account payments, researches issues, and coordinates with other service or technical departments. The role also provides backup support to the sales counter. Required qualifications include a high school degree or equivalent, 2–4 years of relevant experience, strong communication and interpersonal skills, attention to detail, and computer literacy with Microsoft Word, Excel, and email.
