Description
The Employee Resource Center Representative provides high-volume customer service to employees and managers through phone, email, and other access channels. The role handles first-contact inquiries, HRIS transaction corrections, case logging, triage, escalation, and guidance to self-service tools, while maintaining knowledge of HR systems and procedures. The position is based in Byron Center, Michigan, requires no travel, and offers a competitive total rewards benefits package; work visa sponsorship is not available.
