Research, Analytics & Data Science (RAD) Team Member at Intercom

Setup: Hybrid
Location: Westminster, England
Type: Full-time
Posted: Nov 3, 2025

Description

Intercom is seeking a highly motivated and experienced individual to join their Research, Analytics & Data Science (RAD) team. This role focuses on designing, evaluating, and implementing AI-powered internal tools for Go-To-Market (GTM) use cases, aiming to transform customer experiences and drive business impact. The successful candidate will own the entire lifecycle from problem definition to production, working with Python backends and React frontends, and will be responsible for defining success metrics and enabling wider adoption of new tooling.

Required Skills

Data Science
LLM/ML
SQL
Python
R
DBT
Airflow
Data Modeling
React

Additional Information

Preferred Qualifications: Proven track record of applied data science with measurable GTM impact - you’ve shipped models or tools that moved metrics like conversion, cycle time, or retention.
LLM/ML application experience - familiarity with RAG, prompt and tool design, vector search, evals and have leveraged AI for development.
Excellent SQL skills and fluency in Python or R, with experience applying analytical and statistical methods to business problems.
Experience with orchestration tools (e.g., DBT, Airflow) for deploying reliable data workflows.
Strong communication and empathy - ability to translate complex data concepts for non-technical stakeholders.
Collaborative product mindset - comfort working closely with Sales and Success teams to turn ambiguity into clear deliverables.

About Intercom

Intercom

customer service

Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one, enabling perfect experiences that were never possible before.