Description
Outset is hiring a Research Manager for its Customer Experience team. The role serves as a trusted research advisor to customers, owning end-to-end customer relationships and independently scoping, designing, and running qualitative and quantitative research projects using the company’s AI platform. Responsibilities include turning data into actionable insights, leading customer meetings and training, creating research and product content, and collaborating with Sales, Customer Success, Product, and Engineering to translate feedback into product and business impact. The position requires at least five years of experience in research, insights, or strategy, with strong qualitative research experience.
