Description
The Reservations Manager handles hotel room reservation enquiries by telephone, fax, and email; converts enquiries into bookings; maintains accurate reservation records in Opera; applies minimum-rate and minimum-stay strategies; upsells hotel products and services; and supports revenue targets. The role reports to the Cluster Assistant Reservations Manager or an authorized manager and requires 1–2 years of Front Office, Reservations, or Sales experience, along with strong communication, problem-solving, organizational, and customer-service skills.
