Description
The Reservation Agent will manage hotel reservations, bookings, modifications, cancellations, data entry, occupancy forecasts, guest communications, payments, complaints, and reporting. The role requires PMS proficiency, strong communication and problem-solving skills, multitasking ability, and at least 1–2 years of customer service experience, preferably in hospitality or hotel operations. Preferred qualifications include hotel front office experience, multilingual ability, revenue management knowledge, GDS familiarity, hospitality certification, and flexibility for varied shifts.
