Description
The Reservations Agent will convert enquiries into confirmed bookings, maintain relationships with guests and internal stakeholders, and support hotel profitability through proactive selling and service improvement. The role involves processing reservations, maintaining data integrity, collaborating with Reservations, Groups, and other departments, and using hotel reservation systems such as OnQ PM, Delphi FDC, and The Lobby. It requires strong communication, organization, multitasking, adaptability, and proficiency with hotel systems and Microsoft Office; prior hospitality experience and English fluency are advantageous.
