Description
The Hotel Reservation Agent processes reservation requests, changes, and cancellations by phone, fax, or mail; identifies guest needs, verifies room availability and rates, explains policies, documents special requests, answers guest questions, and maintains reservation and group-room records. The role also sets up billing accounts, communicates with departments to resolve accommodation challenges, follows company policies, and provides professional guest service. A high school diploma or G.E.D. and at least one year of related work experience are preferred, while supervisory experience and a license or certification are not required.
