Description
The Hotel Reservation Agent processes reservation requests, changes, and cancellations by phone, fax, or mail; identifies guest needs and appropriate room types; verifies availability and rates; explains guarantees, special rates, and cancellation policies; documents special requests; answers questions about facilities and accommodations; follows sales techniques; and inputs reservation data. The role also requires professional guest service, confidentiality, teamwork, and adherence to company policies, with no related work experience or supervisory experience required.
