Description
The Reservations Agent will serve as the first point of contact for hotel guests, handling phone and digital enquiries, bookings, requests, complaints, check-in and check-out, and guest profile management. The role requires knowledge of reservation procedures and the Opera property management system, strong communication and organisational skills, and flexibility for night, weekend, and holiday shifts. It reports to the Director of Rooms/Reservations Manager and supports the Front Office team at Rydges Resort Hunter Valley.
