Description
The Reservations Agent supports Marriott International’s Sales and Event planning teams by processing reservations, changes, and cancellations; verifying room availability and rates; handling group bookings, crew allocations, and FIT arrivals; answering guest inquiries by phone and email; documenting special requests; and promoting hotel facilities and promotions. The role requires professional phone etiquette, customer service, active listening, and familiarity with reservation systems such as Opera Version 5 and Opera cloud, and is a full-time position including weekend work.
