Description
The Reservations Manager oversees reservation administration, inventory, booking requests, guest information, agent training, guest issues, call conversion, commission accuracy, reporting, and reservation-system changes. The role also manages team performance, supports hotel budgeting and forecasting, and monitors incentive programs. It reports to the Revenue Manager and requires at least three years of hotel or resort experience, a degree or diploma in training and development or hotel management, and working knowledge of Opera and Microsoft Office.
