Description
The role is responsible for installing, configuring, commissioning, maintaining, troubleshooting, repairing, and supporting multi-function printers, printers, scanners, and related document management equipment at customer sites. It includes diagnosing hardware and software faults, analyzing error codes, replacing components, updating firmware and drivers, responding to service calls, maintaining spare parts and documentation, and meeting service KPIs and SLAs. The position requires a diploma or bachelor's degree in a relevant technical discipline and 2–5 years of relevant experience.
