Summary from listing
The Customer Support Specialist acts as the initial point of contact for computer and system-related client concerns, providing L1 and L2 technical support through phone, email, and ticketing tools. The role coordinates with vendors and internal teams on problem resolution, implementation issues, upgrades, escalations, preventive maintenance, and SLA compliance, while improving customer experience and maintaining detailed support reports. The position requires strong communication, CRM knowledge, conflict-resolution skills, time management, and 3 to 5 years of customer-focused experience involving technical knowledge of products and services.
