Description
The Resident Service Specialist supports residents in residential communities by responding to inquiries and service requests, assisting with account questions and payments, coordinating with maintenance and management teams, maintaining records in property management software, following up on resolutions, protecting resident confidentiality, and helping organize community events. The role requires a high school diploma or equivalent, prior customer service or property management support experience, computer and software proficiency, strong communication skills, and availability for weekends and holidays.
