Description
Nutanix is hiring a senior customer-facing Resolution Manager to triage and manage critical incidents, coordinate internal and external stakeholders, develop technical action plans, communicate with customers and partners, consolidate reporting, and lead post-incident reviews. The role requires at least three years of escalation, technical support, or customer management experience, advanced customer interaction skills, field or technical support experience, account management or account executive skills, and a bachelor's degree in Computer Information Systems or equivalent experience. The position is hybrid, with onsite work at least three days per week in specified locations.
