Compensation
$20,000/yr
Concord, a full-scope loan servicer, is seeking a Resolutions Analyst to manage customer request forms (CRFs), track case resolution statuses, and ensure compliance with regulations like FDCPA. The role involves detailed note-taking, follow-ups, reporting, and providing feedback to supervisors. Additionally, the analyst will contribute to training, participate in strategic planning meetings, and recommend improvements to policies and procedures.
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