Description
The Resort Guest Relations Agent welcomes guests, handles check-in and payment, distributes messages and mail, prepares room, deposit, and VIP reports, posts charges, exchanges currency, responds to special requests, and maintains a clean and safe work environment. The role prefers 2–3 years of customer service or reception experience and 2 years or more of front-desk experience in a similar first-class hotel, requires effective communication and computerized front-office-system operation, and requires obtaining the necessary work cards.
