Description
Westgate Vacation Villas & Town Center Resort is hiring a Resort Services Supervisor to lead the daily operations of the Resort Services team in a fast-paced call center environment. The role supervises operators, coaches and develops team members, resolves escalated guest and owner concerns, monitors call metrics, manages scheduling and attendance, maintains service standards, and supports process improvements. Candidates need at least three years of Resort Services or customer service experience, one year of leadership or supervisory experience, call center metrics knowledge, and CRM or call center systems proficiency. The position pays $17.00 per hour and includes medical, dental, and vision coverage plus other benefits.
