Description
Google Operations Center is hiring a Resource Optimization Team Lead to manage day-to-day workforce operations, including work assignments, staffing plans, scheduling, workload distribution, service levels, workforce software, WFM deliverables, and SLA quality. The role requires 6–8 years of operational experience in workforce management, 1–2 years of people management, customer-experience industry experience, and strong knowledge of staffing, scheduling, metrics, and monitoring. Benefits include medical, dental, and vision coverage, leave, and other insurance benefits.
