Description
The NexRep Resource Specialist serves as the primary contact for independent marketplace contractors supporting NexRep clients. The role provides real-time chat support, hosts one-on-one and group sessions, communicates client changes, reviews performance and customer-satisfaction data, recommends operational improvements, and ensures contractors follow agreements and client workflows. The position requires Microsoft Office 365 and Excel proficiency, collaboration, constructive feedback, attention to detail, decision-making, and independent work, with daytime, evening, and overnight availability and possible weekend, holiday, and client-site travel.
