Description
The Host greets and seats guests, manages reservations and waitlists, answers phone calls, maintains the host stand and waiting area, coordinates with the service team, handles guest concerns and special requests, and provides information about the restaurant, menu, and specials. The role requires strong communication, organization, multitasking, and customer-service skills, with flexible evening, weekend, and holiday availability; prior hospitality or customer-service experience is preferred, while reservation and POS knowledge is a plus.
