Description
Sutherland is hiring a Service Representative for a large e-commerce furniture marketplace serving North American customers. The role handles inbound phone, chat, and email inquiries about returns, replacements, delivery, product availability, and order status; resolves complaints; maintains customer records; meets service and call-handling targets; and escalates systemic issues. Candidates must have a high school diploma or GED, flexible availability for any day and assigned shifts including weekends and public holidays, onsite training or work, strong communication and problem-solving skills, basic Microsoft Office experience, typing ability, and the ability to pass background and drug testing.
