Description
Sutherland is hiring a Retail Customer Service Associate to serve customers for a large e-commerce furniture marketplace in the United States and North America. The role handles inbound phone calls, chats, and SMS, answers questions about orders, returns, replacements, delivery, product availability, and other account issues, resolves complaints, maintains customer records, and escalates systemic issues. Candidates must be at least 18, have the specified secondary or U.S. high school education, pass a criminal background check and English assessment, work flexible shifts including weekends and public holidays, and demonstrate strong communication, problem-solving, computer, and multitasking skills. Benefits include training, paid leave, health and life insurance, lunch benefits, transportation support, and career development opportunities.
