Description
Entain is hiring a Retail Customer Service Manager for its Ladbrokes and Coral betting shops. Reporting to the Shop Manager, the role delivers customer service, promotes safer gambling, takes bets, processes cash transactions, demonstrates betting terminals, handles complaints, meets targets, maintains shop standards, and opens or closes the shop. The typical weekly rota is 20 hours across long opening or closing shifts and shorter evening shifts, with shops open Monday to Sunday from 8am to 10pm depending on location. The role pays £13.00 per hour and requires applicants to be at least 18, have previous customer-facing experience, confidence working with customers in person, and familiarity with cash handling and payment transactions.
