Retail Learning and Development Specialist at FID1002

The Retail Learning & Development Specialist supports internal customer inquiries, provides on-the-job training and coaching, and assists customers with account inquiries, transactions, digital banking, account maintenance, recommendations, outbound calls, and email or phone support. The role requires a high school diploma or equivalent, at least two years of customer service experience, strong communication and presentation skills, and the ability to prioritize and work independently; retail banking and on-the-job training experience are preferred. A $1,000 signing bonus is offered to qualified applicants.