Retail Learning Coach at eljs

Location: Orlando, Florida
Level: not_specified

Description

Tiffany & Co. is seeking a Retail Learning Coach in the Southeast Market, based in Orlando, Florida. This role involves working directly with Client Advisors and Team Managers to coach and improve their sales, client relationship, and leadership skills. The coach will also develop individualized coaching plans for underperforming staff, ensuring training translates to real-world application. Responsibilities include assessing needs, identifying skill-building exercises, driving adoption of e-learning platforms, and supporting new hire onboarding.

Required Skills

Sales
Client Relationships
Leadership Skills
Performance Based Coaching
KPI Analysis
Interpersonal Skills
Communication
Networking

Additional Information

Required Previous Experiences: 3-5 years of prior retail experience in luxury environment or elevated client-related experience.
Prior roles should include sales and people leadership (example: Team Manager, Store Director, Multi site / Market Business Partners)
Preferred Qualifications: Passion for luxury retail environments; jewelry / watch expertise is a plus
Proven track record in sales, client relationships & loyalty, leading teams, and performance based coaching
Inspiring and trusted leader, able to guide, empower and support teams
Proven ability to partner and collaborate with headquarters and market teams to share feedback and influence store needs
Ability to assess retail KPI’s and their correlation to coachable behaviors.
Organized and efficient, with experience in driving change, tracking results and behavior impact
Show attentive listening with interpersonal skills and communicative optimism
Ability to facilitate and present, effectively communicate and influence outcomes
Networking, leadership and interpersonal skills
Flexibility to work varied shifts, including days, nights, weekends, and holidays