Retail Service Associate at Comcast

Description

The Retail Service Associate at Comcast delivers excellent customer experiences by supporting mobile activations, providing educational resources, troubleshooting issues, and managing escalations. They also contribute to maintaining a tidy store environment and assisting with operational tasks like processing returns and facilitating on-demand deliveries.

Required Skills

Customer-Focused
Workplace Organization
Teamwork
Self Motivation
Communication
Resilience
Professional Integrity

Additional Information

Preferred Qualifications: Ability to activate new devices or Bring Your Own Devices (BYOD).
Experience guiding customers through tablet setup and connectivity options.
Knowledge of wearable device activation and pairing.
Skill in educating customers on accessories and add-ons to drive sales.
Strong understanding and enthusiasm for technology.
Ability to demonstrate basic device features and capabilities.
Proficiency in troubleshooting and resolving complex device/service issues.
Ability to assist customers with account security, device replacement, and access recovery.
Skilled in using advanced tools for escalation management.
Capacity to assist with contact, email, and media transfers.
Ability to perform password resets after verifying credentials.
Expertise in activating and configuring SIM/eSIM for connectivity.
In-depth diagnostic skills to identify and resolve issues.
Proficient in processing returns/exchanges according to company policy.
Ability to assist with warranty claim and replacement processes.
Maintain cleanliness and functionality of store items and spaces.
Capable of fulfilling on-demand deliveries and BAPIS pickups, accurately staging orders, and identifying upselling opportunities.
Hands-on demonstration skills for devices and features.
Ability to support store resets for merchandising and operational readiness.
Maintaining visual standards and product placement for optimal customer experience.
Inspection skills for back-of-house areas to ensure clean, secure, and properly placed inventory.
Ability to facilitate quick device swaps for customers.
Efficient processing of equipment returns while ensuring compliance.
Understanding and adherence to Comcast Operating Principles.
Ownership of customer experience and promotion of digital options at every interaction point.
Enthusiastic learner and advocate for Comcast products, services, and digital tools.
Collaborative spirit and openness to new ideas.
Active participation in the Net Promoter System, including huddles, callbacks, and feedback loops.
Commitment to driving results and achieving operational excellence.
Promotion of a supportive culture of inclusion.
Ethics-driven approach benefiting customers, teammates, communities, and investors.
Customer-Focused
Workplace Organization
Teamwork
Self Motivation
Communication
Resilience
Professional Integrity

About Comcast

Comcast

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Description

Required Skills

Additional Information

About Comcast

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