Retail Store Manager at eljs

Location: Warburton, Victoria
Type: Full-time
Level: lead/mgmt

Description

Tiffany & Co. is seeking a retail store leader to drive sales and operational excellence, manage store performance and KPIs, lead and develop client-centric teams, optimize resources and inventory presentation, cultivate client relationships through CRM and events, and deliver a high-end luxury customer experience. The role requires 5–10 years of sales management experience in retail, luxury retail, or a related customer-facing field, strong people-management and communication skills, Turkish and English fluency, and willingness to work evenings, weekends, and holidays.

Required Skills

Sales planning
KPI analysis
People management
CRM
Client development
Store operations
Talent acquisition
Event management
Business presentations
Turkish and English

Additional Information

Minimum Education: College or university degree preferred; graduate gemologist degree or GIA coursework also preferred.
Required Previous Experiences: 5–10 years of sales management experience in retail, luxury retail, or a related customer-facing field.
Demonstrated experience managing and coaching people, developing customers, generating sales, and achieving sales results.
Preferred Qualifications: Turkish and English fluency; a third language is a plus.
Availability for evenings, weekends, and holidays.
Ability to work effectively in a fast-paced, changing environment.
Professional presence, integrity, and ability to influence clients and staff.
Graduate gemologist degree or GIA coursework.