Description
DSI is seeking a Retail Support Specialist (RSS) to provide direct customer and retail partner support in high-traffic national retail environments. The role involves resolving account, billing, device, and service concerns, troubleshooting wireless devices, and acting as an AT&T subject-matter expert for retail staff. The specialist must navigate multiple systems, document interactions, adhere to company policies, and collaborate with cross-functional teams to ensure operational excellence and enhance customer experience.
