Description
DSI is seeking a Retail Support Specialist (RSS) to provide direct, hands-on support to AT&T customers in high-traffic national retail settings. The role involves resolving various account, billing, device, and service-related concerns, acting as an expert for retail partners, and operating efficiently in fast-paced environments. Key responsibilities include customer and partner support, troubleshooting, operational excellence tasks like document management and inventory maintenance, and collaboration with internal teams.
