Description
DSI is seeking a Retail Support Specialist (RSS) to provide direct support to AT&T customers in high-traffic national retail settings. The role involves resolving various account, billing, device, and service-related concerns, acting as a subject-matter expert for retail partners, and operating efficiently in fast-paced environments. Key responsibilities include troubleshooting wireless devices, documenting interactions, adhering to company policies, and collaborating with internal teams to enhance customer experience.
