Description
DSI is hiring a Retail Support Specialist to provide frontline AT&T customer and retail-partner support inside busy national retail locations. The role handles billing, account, plan, device, network, and service issues; troubleshoots wireless devices; supports retail escalations; documents interactions; follows compliance and privacy standards; meets service metrics; and maintains mobile-device planograms and display inventory. It requires strong customer service, communication, multitasking, problem-solving, technology, and stress-management skills, along with flexible availability for evenings, weekends, and holidays. The position pays $26 per hour and offers training, insurance, retirement matching, paid leave, discounts, and advancement opportunities.
