Description
DSI is hiring a Retail Support Specialist to provide frontline customer and retail partner support for AT&T inside high-traffic national retail locations. The role focuses on resolving billing, account, device, service, and escalation issues; troubleshooting wireless devices and network problems; documenting interactions; maintaining planograms and inventory accuracy; and collaborating with technical support, billing, fraud, customer care, and escalation teams. It is an on-site retail position requiring flexible scheduling, strong communication, multitasking, and the ability to manage busy customer-facing environments. Compensation starts at $26 per hour and benefits include medical, dental, vision, life insurance, 401(k) matching, paid time off, profit sharing, wireless discount, paid training, and growth opportunities.
