Description
DSI is seeking a Retail Support Specialist (RSS) to provide direct, hands-on support to AT&T customers in high-traffic national retail settings. The role involves resolving various customer concerns like billing, account management, device support, and service issues. The specialist will also act as an AT&T subject-matter expert for retail partners, proactively addressing concerns and fostering partnerships. Key responsibilities include troubleshooting wireless devices, operating efficiently in high-volume environments, documenting interactions, adhering to company policies, and collaborating with cross-functional teams.
