Retention and Customer Service Representative at ADT

ADT is hiring a Remote Customer Service/Sales Representative, also described as a Retention Specialist, to handle high-volume customer calls requesting service cancellation, identify retention opportunities, negotiate solutions, and upsell additional products or services. The role requires onsite training at the Irving, Texas office, after which the position is fully remote, with limited onsite meetings or events. Candidates need sales or customer-retention experience, strong negotiation and de-escalation skills, and the ability to interpret contracts and perform quick calculations. The position pays $18.00 per hour initially, rising to $21.00 after 180 days, and includes medical, dental, vision, retirement, paid time off, and other benefits.