Retention and Customer Service Representative at ADT

ADT is hiring a Remote Customer Service/Sales Representative, also described as a Retention Specialist, to handle high-volume cancellation calls, identify customer concerns, negotiate solutions, and retain or upsell customers. The role requires onsite training in Jacksonville, Florida, followed by fully remote work, with limited onsite meetings or events. Applicants need sales or customer-service experience, strong negotiation and problem-solving skills, and the ability to work with multiple screens and systems. The position pays $18.00 per hour initially, increasing to $21.00 after 180 days, and includes medical, dental, vision, retirement matching, paid training, vacation, and other benefits.