Description
US Mobile is hiring a Retention Lead in Pakistan to own the end-to-end customer retention motion, including cancellations, port-outs, failed payments, renewals, and proactive outreach. The role leads and coaches the Pakistan retention team, converts quality assurance into coaching, manages agent onboarding and training, shapes offers, identifies customers who need intervention, analyzes retention metrics, tests new approaches, and collaborates with US-based Growth, Retention, Support, and Product teams. The position requires experience leading a retention, save, sales, or account management team, strong persuasion and communication skills, comfort with data and targets, and the ability to operate independently in a fast-moving environment.
