Description
thinkcell is hiring a Retention Manager (EMEA) to own the end-to-end renewal cycle for a low-touch portfolio of approximately 250 mid-market customers, primarily in the DACH region. The role manages renewals, standard annual price increases, churn and downsell risks, forecasts, CRM tracking, and customer insights, while collaborating with Account Management and Commercial leadership. It requires at least two years of experience in SaaS renewals, subscription management, retention, customer success, or a similar revenue-focused role, along with German fluency; the position requires four days per week in the office.
