Description
Constant Contact is hiring a Retention Specialist to handle inbound cancellation and downgrade calls, respond to retention inquiries through phone, email, and Salesforce, and use consultative, empathetic, and solutions-driven techniques to retain customers. The role requires at least two years of experience in customer retention, inside sales, or account management, strong communication and analytical skills, and familiarity with CRM and customer lifecycle systems. It offers $52,000–$58,000 in annual on-target earnings, health and welfare benefits, paid leave, and a hybrid work model.
