Description
Supervises retention agents for Charter Communications/Spectrum, coaching and monitoring call center staff to retain existing customers, reduce disconnects, and upsell core services such as video, data, and voice. The role emphasizes data-driven coaching, call monitoring, business-rule compliance, competitor knowledge, and order processing in a billing system. It requires an associate degree or equivalent experience, 3–5 years of call center customer service or phone sales experience, English fluency, and the ability to work variable hours in an office environment, with no employment-based immigration sponsorship now or in the future.
