Description
The Servicing Operations Manager – Retail Retirement Servicing will lead the daily operations of a 12–15-person Consumer Deposits and Loan Servicing team, overseeing IRA account activities, regulatory controls, customer and colleague support, staffing, capacity, performance metrics, and process or system projects. The role requires leadership, risk and compliance knowledge, analytical and stakeholder-management skills, and 2+ years of people-management experience. It is a 40-hour Monday–Friday role with four onsite days in either Medford, Massachusetts or Johnston, Rhode Island and one remote day.
