Description
The RHS IT Service Desk Analyst provides first-line IT support to more than 5,000 end users through phone, chat, service tickets, and remote access. The role handles escalations, knowledge-base documentation, performance metrics, communications and status-page alerts, software and licensing management, device monitoring, and ticket coordination. It is a full-time, 90–100% on-site position in East Lansing that may transition to a hybrid schedule after onboarding and probation, with standard 8–5 hours. Applicants need an associate degree or equivalent education and experience, with ITIL or other IT certifications and strong customer service, organizational, and communication skills preferred.
