Description
The Rider Experience Program Manager will plan, execute, and govern strategic initiatives across 17 markets in APAC, Europe, and Turkey to improve rider experience and scale service delivery. Reporting to the Head of Rider Experience, the role leads cross-functional program teams in a matrixed environment, manages timelines, risks, resources, and KPIs, influences senior stakeholders, and uses data analytics, SQL, Excel, Python, Tableau, Power BI, and AI tools to track performance and drive operational and experience improvements.
