Description
The Assistance Agent provides round-the-clock emergency assistance to VAB members and third-party travel-insurance customers, handling medical, technical, and social support cases abroad. The role answers emergency calls, manages cases from initiation through resolution, coordinates technical interventions, contacts domestic and international correspondents, and follows up on ongoing cases. It requires fluent Dutch, French, and English, strong customer service and problem-solving skills, and proficiency with Microsoft Office and PC tools. The position offers a permanent contract, a shift system, salary with shift and weekend premiums, commuting reimbursement, and training.
